Teen With Kidney Disease Sees Specialists, Thanks To Free Flights

February 4, 2023
Mercy Medical Angels Helps Teen With Rare Kidney Disease Access Treatment at Mayo Clinic

Diagnosed with Kidney Disease 

It was 2021, a year that began with uncertainty for many. During that year, Liliana faced a challenge – one that would stretch into the years after. “Liliana was diagnosed with a rare kidney disease,” said Liliana’s mother. “It’s called Cystinuria.” 



Cystinuria is a somewhat rare condition, affecting one out of every 7,000 people. It occurs when too much cystine builds up in urine, rather than dissolving and returning to the bloodstream. The cystine forms crystals or stones which get stuck in the kidneys or bladder. Complications include severe pain, infections, and chronic kidney disease.  


Struggles and Surgeries 

Liliana struggled with painful kidney stones on a regular basis – and lots of them. She needed one surgery after another to remove the stones, but they kept coming back. One time, she was in the hospital for two back-to-back surgeries. The doctors had to remove 100 stones from one kidney.

 

“Recently, she has been very ill,” said Liliana’s mother. “She needed four surgeries in one week.”  


How To Get There? 

It eventually got to the point where Liliana’s mother realized that the doctors in their home state of Kansas could only do so much. She began to research other options. The best option was at Mayo Clinic in Minnesota, where kidney specialists could give Liliana the care she needed. 


There was just one problem, and it wouldn’t be easy to solve. Mayo Clinic was more than 400 miles away from Liliana’s home in Kansas. Driving would take too much time, not to mention the high cost of gas. But the family couldn’t afford round-trip airfare, either.  


“Our eldest son is in his first year of college,” said Liliana’s mother, “and we hadn’t expected this financial burden.” 



How would Liliana gain access to the care she needed? 


Not Flying Solo 

That was when Liliana’s mother found out about Mercy Medical Angels. Mercy Medical Angels utilized a partnership with United Airlines to pay for and arrange flights. Liliana was able to fly to and from Mayo Clinic with her mother - at no cost. 


The return flight was during the week of Christmas. This normally causes enough problems for travel – and that’s without a blizzard in the forecast. Liliana’s mother calls it “a Christmas miracle” that their flights were on time, every time. Another miracle – no less impressive than the first - is that Liliana’s health and quality of life are finally improving. 


“The Assistance Was Amazing...” 

Now, Liliana is back home and doing much better. She may need more assistance in the future, but she and her family trust that Mercy Medical Angels and United Airlines will continue to help them. 


“If weren’t for Mercy Medical Angels and United Airlines,” said Liliana’s mother, “Liliana wouldn’t have received the care she needed.” 



“The assistance was amazing. Thank you, Mercy Medical Angels!” 


Share this story with others.

Share your thoughts about this story.

Read More Patient Stories

By Stephanie . October 20, 2025
Read how a patient traveled to the care she needed... in her own words.
By Stephanie . October 16, 2025
Read a letter from a Veteran who attended an American Warrior Association (AWA) retreat, thanks to charitable air travel assistance from Mercy Medical Angels.
By Stephanie . October 14, 2025
Read how a young woman is battling cancer for the fourth time, and how the volunteer pilots are helping to improve her quality of life... in her own words.
By Stephanie . October 12, 2025
Read how a man with prostate cancer found charitable ground transportation assistance to treatment and feels less alone in the battle... in his own words.
By Stephanie . October 11, 2025
In Her Own Words...
By Stephanie . October 9, 2025
Read how a patient with severe kidney disease is improving his life, with charitable ground transportation assistance from Mercy Medical Angels... in his own words.
By Stephanie . October 8, 2025
Read how a man with prostate cancer is getting to the treatment he needs, thanks to Mercy Medical Angels sending him gas cards... in his own words.
By Stephanie . October 7, 2025
Read how a single mother is beating cancer with treatments at MD Anderson and gas cards from Mercy Medical Angels... in her own words.
By Stephanie . October 6, 2025
Read how a cancer patient is driving to Memorial Sloan Kettering Cancer Center, with help from Mercy Medical Angels' ground transportation... in his own words.
By Stephanie . October 5, 2025
Read the story of how a cancer patient traveled out of state forf her treatment, thanks to Mercy Medical Angels' charitable flight assistance... in her own words.